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Why WordPress Support 24/7 is needed?

/ in Customer Service

You worked late into the night to put the finishing touches on the newest features of your website. You know it is top quality, and you want it to be available at the beginning of the next work day. But when you click the button to save the changes, nothing happens, and the features on your site have not been updated. Unfortunately, it is now the middle of the night, and you will have to wait until the start of business to get help. This is when you ask yourself why you didn’t pay just a little extra to your designers and site maintenance provider to have round-the-clock WordPress support.

At WPHelp4You, we understand your frustration. We know that emergencies rarely happen during ‘regular’ business hours. That is why we provide 24/7 WordPress support to our clients. We are available whenever you need us.

Benefits of 24/7 Customer Service

  • When your website development team and site maintenance provider are available to you 24/7, you never have to wait for the start of the next business day to have an issue resolved because business hours are continuous 24/7.
  • Having someone react quickly is especially critical in the case of urgent fixes, such as 404 errors, hacker attacks, the ‘white screen of death,’ internal server errors, errors establishing database connection, and more. How many potential customers will you lose if you have to wait until the next business day?
  • If you are an international company with clients across many time zones, there is no such thing as ‘regular’ working hours. Website maintenance and urgent fixes need to be taken care of immediately regardless of the time of day.
  • You can relax, confident in the knowledge that you and your business are taken care of and protected 100% of the time.

 

Are There Drawbacks to 24/7 Customer Service?

The benefits of 24/7 service significantly outweigh any potential drawbacks, but it is important to consider both sides of every issue.

  • When you have WordPress support available 24/7, more team members are necessarily involved. If you need an urgent fix in the middle of the night, the team member who works on that problem might be different from the person who worked with you on your website development.
  • The cost for 24/7 support is generally somewhat higher, but WPHelp4You has been able to create plans that include the value of 24/7 support at a reasonable cost to you.

 

Give WPHelp4You a try and you will discover how much easier it is for your business to operate when you have a proficient and creative team available to you 24/7.